Troubleshooting - Before submitting a service request, please read the troubleshooting guide provided in your Tenant Handbook. Completing these steps can save you money! Residents will be charged for a service call if the service technician determines the resident failed to perform routine maintenance tasks as outlined.
Resident responsibilities - Before submitting a service request, residents must review the troubleshooting section of the Tenant Handbook and attempt to resolve the issue first. If a maintenance request is submitted, residents must make the home available by securing any pets in a bedroom or outside and coordinate a time to be home. If a technician is unable to enter the property, then a trip charge will be assessed to the resident.
Emergencies - In the event of an emergency, and the property is threatened, please contact the office immediately, or you can contact our Maintenance Contact Center after normal business hours (Monday through Friday 9;00am - 4:00pm) at 1-855-559-5525. NOTE: If your safety is threatened, or if you need emergency services PLEASE CALL 911 IMMEDIATELY.
Service Requests - You may submit a request 24 hours a day via your Tenant Portal or from the Maintenance Request Icon on the home page. We will make every attempt to resolve your issue promptly. Please fill out the maintenance request form (link). A member of our staff will receive it and respond promptly! Note: For AFTER HOURS EMERGENCIES ONLY, call the Maintenance Contact Center at 1-855-559-5525.
RESOURCES - Electric & Gas utilities. Due to the large number of providers, we have aggregated them in this handy PDF.